The Eastman Business Institute offers a foundational Six Sigma Black Belt course focused on the initial Define phase of the DMAIC methodology.
Learn more about our comprehensive Six Sigma curriculum and expert instructors at the Eastman Business Institute here.
What is Six Sigma?
Six Sigma is a disciplined, data-driven methodology for eliminating defects and reducing variability in any business process. The core objective is to achieve near-perfect quality, which is statistically defined as 3.4 defects per million opportunities. This rigorous approach relies on a structured sequence of phases known as DMAIC—Define, Measure, Analyze, Improve, and Control—to drive sustainable process improvements.
The Role of a Six Sigma Black Belt
A Six Sigma black belt is a highly trained expert and project leader responsible for executing complex improvement initiatives. They possess deep expertise in statistical analysis and change management, enabling them to mentor Green Belts and drive significant financial results for their organization. Black Belts are pivotal in translating data into actionable strategies that solve critical business problems.
To ensure a consistent global understanding of these critical roles, many organizations align their training with the internationally recognized ISO 13053 standard for quantitative methods in process improvement.
Module 1: Define Phase Overview
The Define phase is the critical first step in any Six Sigma DMAIC project. In this initial module, Black Belt candidates learn to properly scope a project, identify key stakeholders, and articulate the core problem in a clear, measurable way. This foundation is essential for aligning the project with strategic business goals and securing the necessary resources for success.
Key Deliverables of the Define Phase
- A well-crafted Project Charter that formally authorizes the project.
- A high-level process map (SIPOC) to understand the Suppliers, Inputs, Process, Outputs, and Customers.
- A clear problem statement that is specific, measurable, and focused on the business impact.
- Identification of the project’s Critical-to-Quality (CTQ) characteristics from the customer’s perspective.
- A defined project scope with clear boundaries to maintain focus and manage expectations.
Why Start with Define?
Beginning with a robust Define phase prevents wasted effort and resources by ensuring the team is solving the right problem. A poorly defined project often leads to scope creep, misaligned objectives, and ultimately, failure to deliver the intended business benefits. This module equips Black Belts with the tools to build a solid foundation, which is paramount for guiding the subsequent phases of Measure, Analyze, Improve, and Control toward a successful outcome.